At Southwest Irrigation, we value the privacy of our customers and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your data, especially as it relates to our communication services, including our integration with ServiceTitan’s texting feature. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following information when you interact with Southwest Irrigation:
- Personal Information: Includes your name, address, phone number, email address, and other details necessary to provide our services.
- Text Message Data: Information about the text messages you receive, including message content, the number of messages, and interactions related to our services.
- Usage Data: Information about how you interact with our website or services, such as IP address, browser type, and usage patterns.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide you with our services and support
- To communicate with you via text messaging for scheduling, service updates, and promotional information
- To improve our services and tailor customer experiences
3. Text Messaging Consent and Compliance
By opting into our text messaging services, you agree to receive communications from Southwest Irrigation. These messages may include service-related notifications, promotional offers, and other information. We comply with industry standards as outlined by CTIA, AT&T, T-Mobile, and other network providers.
Your consent for text messaging is never sold, rented, or shared with third parties.
Opting Out: You may opt out of receiving text messages at any time by replying “STOP” to any message or contacting our customer care at [Contact Information].
Opt-In Lists: We do not use rented, sold, or shared opt-in lists. All subscribers to our text messaging services have opted in voluntarily.
4. Sharing of Information
We do not share, sell, or rent your personal information with any third parties for their marketing purposes. We only share your information as necessary to:
- Provide the services you’ve requested
- Comply with legal obligations or respond to lawful requests
5. Data Security
We take the security of your personal information seriously. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure.
6. Compliance with Carrier Guidelines
Our messaging practices align with the following guidelines:
AT&T Code of Conduct: We do not engage in affiliate marketing programs or lead generation campaigns that involve sharing collected information with third parties.
T-Mobile Code of Conduct: We do not share, sell, or rent your consent for text messaging.
CTIA Messaging Guidelines: We ensure clear and conspicuous opt-in processes, provide transparency in messaging, and maintain a clear privacy policy regarding how your data is collected, used, and shared.
7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date.
8. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Southwest Irrigation
Phone: 281-494-3700
Email: service@swis-inc.com
Address: 2511 McKeever Road, Rosharon, TX 77583