Just a quick note to say thank you! The drain work you guys did for us performed without fail during Harvey. It is amazing how much water this system can move! I am certain that we would have experienced some level of flooding from the back yard had the drains not been installed. It was too much water and not enough time for it to drain. However, our drainage system not only kept up with my yard but also drained my other 3 neighbor’s yard. I might have a few referrals headed your way soon.
Jeremy Joiner, CFP®
I am very pleased with the service. Both gentleman were very professional & nice looking. All of my questions were answered and just wanted to say, “Thank you”
The men were extremely friendly and they fixed the issues in a timely manner.
They did everything right. Reminder the day before , called when on way, friendly, courteous, patient, knowledgeable, priced competitively!
The technicians are great men and a good representation of our company!
Your crew was amazing! They are professional, efficient and seem to enjoy their works and the system looks awesome.
We will be sharing our positive experiences with everyone we know.
Miguel and his helper arrived after lunch today. I went over my task list with Miguel and they went to work.
All the tasks on my list were taken of promptly showing knowledge and good workmanship.
The problem with the new timer was my impatience. When I made a selection I didn't give the timer enough time to figure out what to do. Wasn’t waiting long enough and confused the timer when I selected another location.
Zone 3 was entirely inoperative and Miguel found five spray heads entirely buried along the fence line.
Miguel surveyed the entire system and then took me around to show me how things were functioning properly.
Thank you for prompt, efficient and effective service.
The new drains have performed very well through our recent series of storms.
They showed up on time, and explained everything they were doing during the process. I highly
recommend this company.
Prompt, courteous service, knowledgeable technicians. Work was done carefully and efficiently.
The company answered my call promptly and was able to schedule an appointment the same week. I received a confirmation call the day before and they arrived within the first ten minutes of the three hour window. Both workers explained everything completely including cost and options. They worked quickly and even replaced the mulch around the new sprinkler heads. I will definitely use them again.
Was very impressed with the service and the company. First, 2 men came out for the hourly rate that other companies only send one; I believe this greatly increased the efficiency of the job. The company called the day before to confirm the scheduled window and then again when the men were actually on their way. They arrived a half hour into the scheduled 3 hour window. The men were very professional, courteous, and knew what they were doing. Identified the problem and resolved the issue within two hours. They were so good I actually had them do some other unplanned work on the system. My experience with these two men was definitely an "A" job.
...Austin and Miguel impressed my wife and I with their expertise and friendliness in getting our system adjusted, repaired, etc., in a prompt manner. Please tell them we appreciated their work. We are sure to call SWIS should additional problems arise.
I was so very pleased to have hired SWIS for installation of my home irrigation system two weeks ago. After contacting so many of your competitors, you clearly stood out as the company right for me.
Your knowledge, courtesy and professionalism were evident from my first contact with you, and each one of your company employees I spoke with for assistance gave me complete confidence in your organization's ability to deliver and stand behind your quality products and services.
The installation crew was most professional and courteous, and I couldn't be more pleased with the end result. Most importantly, I am confident you will be there in the future to handle any hiccups or service issues I might encounter year after year.
We thought our water leak was a problem with the sprinkler system. They discovered it was a leak in the main water line between the meter and the house. They knew this in the 1st 10 minutes they were there. They advised calling a plumber as they were not licensed to do the work.. Instead of taking the $95.00 service fee and leaving….they stayed for an hour and did a bunch of the digging prep work for the plumber. I was impressed.
SW Irrigation came out and re routed the wiring for my entire sprinkler system. I had them change out all of my valves b/c they were starting to "go out" every few months. Since the install and re routing of my system, there have been no issues (knock on wood). It's December and they completed the job in early August of this year. I would definitely recommend them. This is a prime example of "you get what you pay for". Prices seem high but you won't have to worry about install failures. Good company.
Technician arrived on time. Diagnosed the problems and leaks very quickly and began work without wasting any time. He installed a flexible pvc pipe so that the sprinkler head will not break next time someone drives over it. He also plugged up sprinkler risers that were not needed and replaced broken heads. I will be putting their number in my phone as my go to guys for any irrigation needs.
Peter, Thank you for your prompt attention to my concerns. The drains look so much better to me. I am anxious for the first rain to watch them work. Thanks again for your professionalism.....
To Whom it may concern,
I had my yearly Saturday appointment scheduled at 8:30 this morning, and wanted to write and thank you so much for your great services.
This was the second year that I used your SWIS. I had called Rain Bird last year about this time, and asked for one of their local providers, which is how I found out about you.
Aussie came out last year and did such an excellent job. I was so impressed that I kept his card.
He was so professional, kind, explained everything to me as he checked out my system, and by the time he left I had no questions or concerns. The frustrations I had before the appointment had vanished! I saved his card and the invoice, and remembered to call you back again this year for a checkup, and requested him.
I am a single working woman, and have had a lot of contractors and various companies take advantage of me – in price and services I didn’t even need.
But your company is so very different.
Based on Aussie’s two visits, I can see that SWIS is very professional, ethical, timely, and very knowledgeable.
I just wish I knew about you years ago, so you could have installed the system!
Aussie explained about the yearly contract, so I signed up! What a great deal.
Thank you so much. I will highly recommend SWIS to anyone that needs a sprinkler system!
Please thank Aussie and his helper for me. They both did a great job, and I like to give credit where it is due.
They did an overall check of our system, replaced multiple heads and stopped a leaking head. From the time they arrived they were incredibly efficent in getting the work completed which was much appreciated as they have an hourly billing rate. Within one hour he had looked over the system, made adjustments and gave me estimates for additional work I had asked him about. I have already called them to perform the work!
Peter - I just wanted to let you know that your crew did a great job installing my storm drain last week. They had a difficult job to do what with all of the other pipes, wires and rocks in the narrow space that they had to work with but they were very industrious and got the job done. Eddie was great. I can't wait until the next big rain to watch that water flow out to the street instead of backing up on my patio.
The gentlemen from Southwest Irrigation Systems showed up on time and listened to my description of the problem before performing any work. They found the problem, promptly repaired it, and checked to make sure the entire system was working correctly. They also replaced a faulty sprinkler head (which they showed me). I was only charged for the service call and the sprinkler head. I will call them again for future services.
Just wanted o send you a quick note to tell you how satisfied we were yesterday with the service we received from your company via Jonathan.
He called on his way to the house to let us know when he was coming; he introduced himself when he got here; he was professional and respectful to my mom who owns the house. He also fixed the issues at hand that she have been worrying over for months!! And, he did it in a timely way and at a resonable cost.
I plan to put y'all on my website for my clients and web visitors to see that you are a company that I endorse.
I just wanted to commend your folks on their work yesterday. They addressed all the dry areas and the yard is now receiving full coverage. They moved one of the heads in the front and adjusted the spray, which prevented us from having to install a new head. Well done.
They sent out two guys when I only expected one (so I got two guys for the price of one in my mind!). Both were exceptional in their knowledge of sprinkler systems and both were courteous and fast in their work. They did a lot of work in 1.5 hours that would taken me MUCH longer on my own. They also tested and adjusted all the heads they replaced to my satisfaction. I would definitely use Southwest again and in fact will if I need help with my system again
Just a note to say thank you for the service you provided to us yesterday. The guys you sent were professional, polite, and great at what they did. They offered honest recommendations and helpful solutions! Your staff on the phone was equally helpful. Great company!
I find it ironic in this accelerated, space-age time of ours that there still remain businesses that not only do their job as contracted, but do it in a personal, caring and truly professional maner.
Such is the case with your member, Southwest Irrigation Systems.
Mind you, I am an ex-homebuilder nearing 60 years of age and I am no longer often impressed, certainly not by residential contractors. I cannot remember the last time I was so impressed as to "pen" my opinion
Southwest Irrigation Systems was competitive in price. Their office staff was always courteous and informative. Their workmen were friendly and very hard working; they completed installation front and back of my corner lot home in one day! They were on time. They used excellent, state-of-the-art materials and equipment; they were neat and cleaned up very well. Eddie, Peter's foreman on our job, stated, "Mr. Locey, our goal is to leave here with you hardly knowing we were here. They did just that. My neighbors commented on that very thing.
I could go on and on. Did I say my sprinkler system works perfectly?
Suffice it to say, I highly recommend Southwest Irrigation Systems to anyone needing a sprinkler system.
Thank you for a job well done. We have received your final invoice and guarantee. I do believe this is a first. The yard says thank you and we thank you for being pleasant as well as efficient with your work. Everyone worked hard and was detail oriented. Thank you again.
Doug and Sandy
This is a very late “thank you” for the e-mail you sent out telling us what to do to prevent our sprinkler system from damage from the freeze. So many of our friends had to repair, and we are very grateful for your thoroughness and your thoughtfulness in alerting us and sending the instructions to prevent damage. We’ve mentioned your help to many people.
Maureen and Alan